At KEEVAN CONCEPT, we prioritize your satisfaction. If you are not fully happy with your purchase, we’re here to help. Please review our refund policy below:

✅ Eligibility for Refund

You may be eligible for a refund if:

  • The product is damaged, defective, or incorrect upon delivery.

  • You report the issue to us within 48 hours of receiving the item.

  • The item is unused, in original condition, and returned with all original packaging.

🚫 Non-Refundable Items

We do not offer refunds for:

  • Customized or personalized items

  • Products damaged due to misuse or mishandling

  • Sale or discounted items

  • Change of mind after order dispatch

🔄 Refund Process

  1. Contact us at:

  2. Our team will verify and respond within 2–3 business days.

  3. Once approved, your refund will be processed to your original payment method within 5–7 business days.

📦 Return Shipping for Refunds

  • Return shipping instructions will be provided if needed.

  • In case of our error (damaged/incorrect product), we cover return shipping.

  • For other approved returns, the customer may bear the return shipping cost.

📌 Note:

We reserve the right to refuse a refund if the returned item doesn’t meet the above conditions.